Refund policy

Return & Refund Policy

At Sunvale Living, all transactions are conducted on a B2B wholesale basis. 
Due to the nature of our products and international trade arrangements, 
please review our return and refund terms carefully before placing an order.

All Sales Are Final:
- As our products are made-to-order or bulk wholesale items, we generally 
  do not accept returns unless the products are confirmed defective or 
  significantly different from the agreed specifications.

Eligible Claims:
- Defective or damaged goods upon arrival (with photographic evidence 
  required within 7 days of receipt)
- Items that do not match the confirmed product specifications or samples

Non-Eligible Claims:
- Change of mind or order cancellation after production has commenced
- Minor color variations due to photography lighting or screen differences
- Damage caused by improper handling or storage after delivery

Claim Process:
- Contact us at hello@sunvaleliving.com within 7 days of receiving your order
- Provide your order details, photos of the issue, and a description of the problem
- Our team will review and respond within 3–5 business days

Refund or Replacement:
- Approved claims may be resolved through partial refund, store credit, 
  or replacement shipment, at Sunvale Living's discretion.

For any questions, please contact us at hello@sunvaleliving.com 
or call +86 176 6899 7092.