Privacy policy

Last updated: October 19, 2026

Sunvale Living is a trading brand operated by 烟台经济技术开发区曦谷花艺工作室（个体工商户）, an individually owned business registered in China. This website supports product discovery, catalog requests and business inquiries. It does not accept orders or process payments. Shopify powers and hosts our storefront. This policy explains information processing associated with our website and business communications.

Personal Information We Collect or Process

When you submit a business inquiry, request a catalog or communicate with us, we process the information you provide, such as your name, company, business email, phone or WhatsApp number, destination, product references, quantities, color preferences and quotation or customization requirements.

We also process device information, online identifiers, website usage and interactions through our storefront and configured services. This website does not collect payment-card information to complete purchases, and submitting an inquiry does not create a customer order.

Personal Information Sources

We receive information directly from inquiries, catalog requests and business communications, and through website technologies and service providers. Relevant business contact information may also be identified from overseas company websites or LinkedIn business profiles. Publication of a business email address does not by itself mean consent to marketing.

How We Use Your Personal Information

We use relevant business information to respond to inquiries, provide catalogs, prepare quotations, follow up on sourcing discussions and communicate about separately arranged transactions. We use website information for site operation, measurement and configured marketing features, subject to the applicable settings and choices.

Gmail is used for business correspondence. Any future outbound B2B prospecting must take account of the recipient, destination and applicable requirements; publicly available contact details are not treated as automatic marketing consent. WhatsApp is used for people who initiate an inquiry or clearly agree to communicate through that channel.

How We Disclose Personal Information

Our website and communications use service providers including Shopify, email providers, Google services, Meta services, WhatsApp and BUCKS. Their processing depends on the function used, the applicable settings and their respective terms. Shopify features include Network Intelligence and Shop reminders; their processing is not limited to Sunvale's internal records.

On Sunvale's side, customer records are reviewed and handled by the Owner. We do not provide customer details to partner factories or freight forwarders for their own marketing or customer development. This does not mean service providers never process customer information. Information needed for a separate transaction is handled according to the relevant arrangements.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Business records are held in Gmail, Shopify and WhatsApp. For unconverted inquiries, the Owner reviews personal information after 24 months without a meaningful interaction and clears information that is no longer needed. This is a manual review and cleanup rule, not an automated deletion system.

Records for completed transactions are retained according to applicable contractual, financial, tax and other necessary recordkeeping requirements. You may request information about the retention of your records or ask us to stop marketing contact by replying to a message or emailing hello@sunvaleliving.com. Necessary non-promotional communication about an active inquiry or transaction is handled separately.

No security measure is perfect, and we cannot guarantee absolute security. Please avoid sending unnecessary sensitive information through the inquiry form.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of sale or sharing, or processing for targeted advertising, as defined by applicable law. You may use the available Your Privacy Choices flow or contact hello@sunvaleliving.com about your request. Browser privacy signals, where applicable, and cookie preferences are separate controls. Please contact us if a control does not work as expected.
• Managing Communication Preferences. Ask us to stop marketing contact by replying to a message or emailing hello@sunvaleliving.com. Necessary non-promotional correspondence about an active inquiry or separately arranged transaction is handled separately.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Personal information may be transferred, stored or processed outside the country where you live, including by service providers used for our storefront and communications. Please contact hello@sunvaleliving.com for information about the processing of your information and any applicable safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

For privacy questions, requests or marketing-contact preferences, email hello@sunvaleliving.com. The Owner handles these requests on Sunvale's side.

Trade name: Sunvale Living
Registered business operator: 烟台经济技术开发区曦谷花艺工作室（个体工商户）
Public contact address: 中国(山东)自由贸易试验区烟台片区福莱山街道秦准河路197号, Yantai, 264000, Shandong, China
Email: hello@sunvaleliving.com
Phone: +86 176 6899 7092

Cookies, Analytics and Advertising Choices

Our storefront uses cookies, local or session storage and related technologies for site functions, measurement and configured advertising features. Integrations include Google Analytics, Google & YouTube, Facebook & Instagram and BUCKS. Available privacy choices depend on the applicable region and feature.

Use Cookie Preferences to review cookie choices. Where offered, Your Privacy Choices is the separate data-sharing opt-out flow. If you experience a problem with an available control, contact hello@sunvaleliving.com. Contacting us does not itself change a browser setting.

Cookie-choice withdrawal is distinct from a sale or sharing opt-out.